While some of you may be experienced in the following problem and solution I'm relating it for those of us who are still learning:
Problem: User "pjtider" could not receive her mail - She could get connected with our server but could not receive her mail. She had not changed any of her computer settings. She had installed Norton Anti-virus about the time she started having problems about that time. - She disabled the antivirus program but she still could not get her mail.
Solution: Going to Outlook Express/Tools/Accounts/Mail/Properties/Servers- she found her Incoming mail (POP3) designation had been changed from "mail.naples.net" to some other designation and her account name had been changed also. Changing these settings back to "mail.naples.net" and "pjtider" solved her problem and she could receive her incoming mail.
She is going to check with Symantec (NAV) to make sure the anti-virus program will still intercept any virus in her incoming mail with the changed settings.
PERSONAL NOTE: Having recently installed Norton Anti Virus on my own computer I checked my Outlook Express settings and found :
My Incoming Mail (POP3) designation had been changed from "mail.naples.net" to "pop3norton.antivirus" and my Account Name had been changed from "bmayer" to "bmayer/mail.naples.net"
My incoming mail works fine with the changed settings.
Hope this will be helpful to others.
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