NFN Helpteam
Guide to User Problems
This guide collects answers developed by helpteam members to many NFN user questions.
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Answering Voice Mail  
Cable/DSL Mail Settings  
Call Waiting  
Call Wave Problem  
Disable Fast Disconnect  
DUN Error Codes  
DUN Redial WinME  
DUN W98 Setup New  
DUN W98 Setup Edit  
DUN WME Setup New  
DUN WME Setup Edit  
DUN W2K Setup New  
DUN W2K Setup Edit  
DUN WXP Setup New  
DUN WXP Setup Edit  
DUN Vista Setup New  
Email Setup  
Email Stops Working  
Hearing Impaired Phone Setup  
HTML Msgs on OE5  
ICQ and Firewalls  
Immediate Disconnects  
Installation Program  
CD - Autoplay  
Install 3 1/2 inch Floppy?  
ISDN on NFN  
Macintosh Dialup Setup  
Modem Problem Diagnosis  
Modem Properties  
Modem Speeds  
Move Netscape Bkmks to IE  
Multiple Accounts w Netscape  
Multiple Logins  
NFN User Stats  
Norton AntiVirus 2000  
Norton - No Internet Access  
Norton Outlook Problem  
Outlook Express Prob  
Presenting NFN to New Users  
Purging Inactive Accounts  
Redial Setup Win98  
Renewals Procedure  
Saving Passwords  
Saving Passwords Win98  
Short Time Disconnects  
Show Full Email Header  
Two Accounts/One Computer  
Virus Removal  
Websites for Reference  
WebTV  
Windows Scriipting  
Win 3x Setup  


A known Norton bug.......causing mail and browser problems...

To find if Norton is causing the loss of Internet access, begin by turning off Norton Internet Security or Norton Personal Firewall.

To turn off your Norton product for testing purposes

  1. Open Norton Internet Security or Norton Personal Firewall.
    If you cannot Open Norton Internet Security or Norton Personal Firewall, read Error: "You have insufficient privileges. . ." or "You do not have the necessary rights. . ." in Norton Internet Security 2004.
  2. Click Options > Norton Internet Security or Norton Personal Firewall.
  3. If the Norton Internet Security or Norton Personal Firewall Options window opens, click Cancel.
  4. In the System Status window, click Security.
  5. Click Turn Off in the right column.
  6. Try to access the Internet. Did you access the Internet?
  7. Turn Security back on.
    Follow steps 2-4 above. In step 5, click Turn On.
  8. Do one of the following:
    • If you did not get to the Internet after turning off Security, then go to the section "Cannot access the Internet with NIS disabled."
    • If you did get to the Internet after turning off Security, then go to the next section, "Can access the Internet with NIS disabled."



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