NFN Helpteam
Guide to User Problems
This guide collects answers developed by helpteam members to many NFN user questions.
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Show Full Email Header  
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How to Show Full Email Headers

Introduction
There are several reasons why someone might ask you to send them a copy of a message with full headers. The full headers include useful and sometimes necessary diagnostic information. Typical reasons include blocking spammers (unsolicited junk email), problems with delivery or receipt of a particular message, and certain virus troubleshooting issues that involve fake "from" addresses.  In some email programs this is an easy task, however, both Outlook and Outlook Express are more difficult in this regard. This document also details how to turn off HTML email, which is a generally useful and courteous thing to do.

From  the below listing, find the type of email program you are using and follow the procedure to view the full header.

Eudora:

  1. Select "plain text only" to turn off any HTML formatting that may be present.
    From the Tools menu select Options then Styled Text and click Send plain text only.
     
  2. Open the message in question so you can see it on your screen.
  3. Click on the "Blah Blah Blah" when reading the message.
     
  4. Forward the message on to who needs that information.
  5. See the bottom of this document for an example of what a full header should look like.

Mozilla & Netscape (all versions):

  1. Turn off any HTML formatting that may be present.
    From the Edit menu select Preferences then Mail & Newsgroups. Click Send Format and select Convert the message to plain text...

     
  2. Open the message in question so you can see it on your screen.
  3. For Mozilla 1.4 and earlier:  From the View menu select Headers and then All when displaying the message.
      
  4. For Mozilla 1.5 and later: From the View menu select "Message Source".  Then cut and paste the full header from the top of the message. 
  5. Forward the message on to who needs that information.
  6. See the bottom of this document for an example of what a full header should look like.

Mulberry:

  1. Open the message in question so you can see it on your screen.
  2. Select "Show Header" from the "Message"menu.
     
  3. Forward the message on to who needs that information.
    Turn off any HTML formatting that may be present.
    In the "Forward" composition window, verify that "plain" is selected.
     
  4. See the bottom of this document for an example of what a full header should look like.

Outlook/Outlook Express:

  1. Open the message in question so you can see it on your screen.
  2. Turn off HTML formatting. From the Tools menu select Options... then click the Mail Format tab. At the "Compose in this message format" area select Plain Text.
     
  3. Outlook: From the View menu select Options... while viewing the message.
    Outlook Express: From the Filemenu select Properties, then select the "Details" tab.

    Outlook:  Outlook Express:

  4. Click anywhere inside the text frame that appears, then press the keys "CONTROL" and "A" which should select all of the text. This will make the text appear as inverse (shown below). 
  5. After the text is selected, hold down the control key, and press 'C' to copy the text to the clipboard
  6. Forward the information on to who needs that by copying that information.  In the body of the message select paste (hold the control key and press 'V') which should paste the text into a new message. After you have pasted the text, send the message and you have completed the process.
  7. See the bottom of this document for an example of what a full header should look like.

Pine:

  1. Once Pine is open, press the "M" key to make sure you are at the main screen.
  2. Select "S" or arrow down to select "Setup"
     
  3. Select "C" for Config.

     
  4. Find the "enable-full-header-cmd" (You may have to scroll down quite a bit). Use the "X" key to select that option, then press "E" to exit. Press "Y" when prompted to save your change.
     
  5. To display full headers, press "H" when reading the message.
  6. Forward the message on to who needs that information.
  7. See the bottom of this document for an example of what a full header should look like.

NFN WebMail:

  1. Open the message in question so you can see it on your screen.
  2. Click on "Show all headers"
  3. Highlight and copy all the header area.
  4. Send the information to who requested by pasting into an email.
  5. See the bottom of this document for an example of what a full header should look like.

Mail for Mac OS X:
Mac OS X 10.0 through Mac OS X 10.2: Select "Show All Headers" from the View menu.

Mac OS X 10.3: From the View menu, select "Message" and then "Raw Source".

Entourage
From the View menu select "Internet Headers". The full headers will appear in the box above the message text. You will need to copy and paste this information in to the message you are forwarding.

Macintosh users please note: The screenshots here are for Windows, but you'll find that in most cases the menu locations are the same on the Macintosh. For example, the "blah blah blah" button in Eudora for Macintosh is the same button in Eudora for Windows.

What does a full header look like?
See the example below.

-----------------------Example Full Header Below----------------------------

Return-path:
Received: from ms-mta-03 (ms-mta-03-smtp [10.10.4.11])
 by ms-mss-03.tampabay.rr.com
 (iPlanet Messaging Server 5.2 HotFix 1.21 (built Sep  8 2003))
 withESMTPid<0I1500703YDE7X@ms-mss-03.tampabay.rr.com>; Tue,
 20 Jul 2004 14:36:50 -0400 (EDT)
Received: from flmx06.mgw.rr.com (flmx06.mgw.rr.com [65.32.1.52])
 by ms-mta-03.tampabay.rr.com
 (iPlanet Messaging Server 5.2 HotFix 1.21 (built Sep  8 2003))
 withESMTPid<0I1500BWGYDD65@ms-mta-03.tampabay.rr.com>; Tue,
 20 Jul 2004 14:36:50 -0400 (EDT)
Received: from mail.naples.net (mail.naples.net [205.160.191.5])
        by flmx06.mgw.rr.com (8.12.10/8.12.8) with ESMTP id i6KIahSH011250; Tue,
 20 Jul 2004 14:36:46 -0400 (EDT)
Received: by mail.naples.net (Postfix)  id 64BBC12372C; Tue,
 20 Jul 2004 14:37:23 -0400 (EDT)
Received: from Cesar-Dottie.net (unknown [67.8.43.119])
        by mail.naples.net (Postfix) with SMTP id 87F4A123774   for
 ; Tue, 20 Jul 2004 14:37:21 -0400 (EDT)
Date: Tue, 20 Jul 2004 14:34:58 -0500
From: Poppodematteo
Subject: Re:
To: "Dpi.interest"
Message-id:
MIME-version: 1.0
Content-type: multipart/mixed; boundary=--------lwdxfjomtysblhivanmc
Delivered-to: dpi.interest@naples.net
X-Virus-Scanned: Symantec AntiVirus Scan Engine

[The text of the e-mail message is normally shown here]

-----------------------------------------------------------------------------------




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