NFN Helpteam
Guide to User Problems
This guide collects answers developed by helpteam members to many NFN user questions.
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The "Multiple Login" messages you have received are most likely due to redialing NFN immediately after losing your connection. You must wait two minutes before redialing or you're likely to receive this message.

Here are the connection statistics for your account for the

past two days:

        Date:           Time            Minutes connected

> Thu Apr 20      12:40:47           7

> Thu Apr 20      13:26:47           4

> Thu Apr 20      13:41:47           7

> Thu Apr 20      14:23:47          26

> Thu Apr 20      16:20:47           2

> Thu Apr 20      17:54:45          56

> Thu Apr 20      18:29:44          25

> Thu Apr 20      22:34:42          38

> Fri Apr 21      07:25:48           1

> Fri Apr 21      07:48:48          17

The short connections are most likely due to your modem failing to negotiate a solid connection as a result of telephone line "noise".

This noise is generally not discernable to the human ear, but can make it difficult for your modem equipment to connect reliably.

Line noise can sometimes be introduced by adding certain home equipment such as a FAX machine or cordless phone to the same line as your modem. More often, however, the noise problem is external and is introduced when the phone company's lines or equipment develop a problem. You may want to contact Sprint to request that they check the condition of your phone line.

The other thing you may want to check is to make sure your modem's  firmware (or driver files - depending on the modem) are updated to the latest release. These updates will help your modem deal with adverse phone line conditions. Your computer manufacturer's tech support should be able to assist you with this.

 If none of this seems to help you can try forcing your modem to a lower speed which will reduce it's sensitivity to line noise. Go to http://808hi.com/56k/ to learn how to do this. You'll need to know the specific brand and model of your modem to get the correct command to force a lower speed.

 Hope this helps, NFN Sysadmin




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