Query: User told me that he kept getting an error message that something was wrong with his ISDN setup (I don't recall the exact message) I told him "NO WAY".  I just verified this with Jerry.   Our CD does not attempt to set-up an ISDN connection.  Would be kind of strange if it did since we don't use ISDN!

Actually, we do provide ISDN service  ever since the portmaster 3's were installed.  However, we're not announcing it as a service, and therefore the helpteam is not expected to support it.

Technically, we only permit users to make an ISDN connection from a single 64Kbps "B" channel. If they try to connect with both B channels (128Kbps), our software sees a "simultaneous login" and boots one of the channels off immediately.

Since our multi-login software communicates with me directly, I can detect an ISDN user who is having trouble and contact them about correcting the problem. I've only logged one ISDN user so far. Once he determined how to limit the connection to one channel, everything has worked great.

So, bottom line - if a user asks an ISDN question, your reply should  be  "ISDN on a single B channel is possible, but unsupported".

         - Kevin