NFN Helpteam
Guide to User Problems
This guide collects answers developed by helpteam members to many NFN user questions.

About These Pages  
Answering Voice Mail  
Cable/DSL Mail Settings  
Call Waiting  
Call Wave Problem  
Disable Fast Disconnect  
DUN Error Codes  
DUN Redial WinME  
DUN W98 Setup New  
DUN W98 Setup Edit  
DUN WME Setup New  
DUN WME Setup Edit  
DUN W2K Setup New  
DUN W2K Setup Edit  
DUN WXP Setup New  
DUN WXP Setup Edit  
DUN Vista Setup New  
Email Setup  
Email Stops Working  
Hearing Impaired Phone Setup  
HTML Msgs on OE5  
ICQ and Firewalls  
Immediate Disconnects  
Installation Program  
CD - Autoplay  
Install 3 1/2 inch Floppy?  
Macintosh Dialup Setup  
Modem Problem Diagnosis  
Modem Properties  
Modem Speeds  
Move Netscape Bkmks to IE  
Multiple Accounts w Netscape  
Multiple Logins  
NFN User Stats  
Norton AntiVirus 2000  
Norton - No Internet Access  
Norton Outlook Problem  
Outlook Express Prob  
Presenting NFN to New Users  
Purging Inactive Accounts  
Redial Setup Win98  
Renewals Procedure  
Saving Passwords  
Saving Passwords Win98  
Short Time Disconnects  
Show Full Email Header  
Two Accounts/One Computer  
Virus Removal  
Websites for Reference  
Windows Scriipting  
Win 3x Setup  

 Query: Concerning the member who had "call waiting" and wanted to be interrupted when he was on-line and a call came in.

 Jack wisely advised we not get involved in changing settings in the modem to accommodate "Call Waiting" but to refer members to Sprint and let them provide the answers.

 Thanks to all who contributed besides Jack…Hank, Chuck Lewis, Mary Ann Wallace and especially to Mary P who led me to solution not only for this member but for anyone who has only one line and doesn’t want to miss any calls…….

 Mary P referred me to  and this is neat site. I’ve tried it and it works.

He should go to and download the instructions and download the instructions

He should call the customer service number for his local phone company which is in the front of his phone book or dial O and ask the operator for the number. Then he should

1. tell them his phone number

2.I want "call Forward on Busy" for this line

3. Forward all of my busy calls to 1-800-380-4341 (CallWave)

4. Please include the 1 before the 800 number

5. I want FIXED call forwarding, not variable

6. Please ACTIVATE this now, or tell me how to activate it

It would be best for him to go to the site and download the instructions I don't know if he has Windows 95 or 98 but instructions are for both on the site.

There is a $5.00 a month fee for this service from your phone company.  But much better than paying for another line.

Mary P

 You can download Call Wave free from this site in about 30-40 secs. Following their instructions the software installs a panel on your computer. The software answers your telephone when someone calls and your line is busy on-line, tells the calling party you are not available and asks them to leave a message. The call is recorded, forwarded immediately back to your computer, and stored for your retrieval from the desktop panel with length in seconds. date, and time of the call.

The neat thing is that you hear the ring over your speakers when the call comes in and you hear the person leave the message and you can take the call by going off line if you so desire.

If there is a hitch it’s that you must have "Call Forwarding" activated by Sprint on your line. A call to Sprint revealed they charge $1.00 a month for this service. Pretty reasonable if you ask me. I’ll bet Call Waiting costs more than that.

It seems to me this is an ideal solution for those who have only one phone line and would like to surf the net and not worry about missing calls and Help Line doesn’t need to get involved except to refer members to Call Wave.

Bill Mayer

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