Helpteam Procedures Manual
This reference guide is designed to assist NFN Helpteam members
understand the operational processes of the organization.
Volunteer Management Policies
July 25, 2001
1. The volunteer program
1. Definition of volunteer
A "volunteer" is anyone who without compensation or expectation of compensation performs a task at the direction of and on behalf of the Naples Free-Net.
2. Overall policy for volunteers
The achievement of the goals of Naples Free-Net is best served by the active participation of citizens of the community. To this end, the organization accepts and encourages the involvement of volunteers at all levels in the organization and within all appropriate programs and activities.
3. Purpose of the volunteer policy
The purpose of the policy is to provide overall guidance and direction to staff engaged in volunteer involvement and management efforts. The policy is intended for internal management guidance only, and does not constitute, either implicitly or explicitly, a binding contractual or personnel agreement. The Council of Chairs of Naples Free-Net reserves the right to change any aspect of the policy at any time and to expect adherence to the changed policy.
4. Scope of the volunteer involvement
Unless specifically stated, the policy applies to all volunteers in all programs and projects undertaken by or on behalf of the organization, and to all departments of the Naples Free-Net.
5. Role of the volunteer management department
The productive assignment of volunteers requires a planned and organized effort. The function of the volunteer management department is to provide a central coordinating point for effective volunteer involvement with the Naples Free-Net.
6. Service at the discretion of the Naples Free-Net
The Naples Free-Net accepts the service of all volunteers with the understanding that such service is at the sole discretion of the organization.
7. Volunteer rights and responsibilities. Volunteers are viewed as a valuable resource to this organization. Volunteers shall be extended the right to be given meaningful assignments, the right to be treated as equal co-workers, the right to effective supervision, the right to full involvement and participation, and the right to recognition for work done. In return, volunteers shall agree to actively perform their duties to the best of their abilities.
2. Volunteer management practices
1. Maintenance of records
A system of records will be maintained on each volunteer, including dates of service, positions held, areas of expertise and awards received. Individual volunteers shall be responsible for submitting all appropriate records and information to the volunteer management department in a timely and accurate fashion.
2. Two hat policy
Members of the Naples Free-Nets board are accepted as direct service volunteers with the organization.
3. Position descriptions.
3. Volunteer recruitment and selection
Volunteers shall be recruited by the Naples Free-Net on a pro-active basis, with the intent of broadening and expanding the volunteer involvement of the community. Volunteers shall be recruited without regard to gender, disability, age, race, or other condition.
4. Volunteer training and development
3. Conference attendance
5. Volunteer supervision and evaluation
1. Requirement of a supervisor
2. Lines of communication
3. Staff responsibility for evaluation
4. Corrective Action
5. Dismissal of a volunteer
6. Volunteer support and recognition
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