Naples Free-Net
Helpteam Procedures Manual
This reference guide is designed to assist NFN Helpteam members
understand the operational processes of the organization.
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 General Information about Naples Free-Net 

Naples Free-net is a 501c 3 charitable organization which has been operated completely by volunteers for the past 8 years. We have gone from the original 16 phone lines to over 200 at present. Our basic account is still free, but we do ask for donations, no matter how small, to help pay for our phone bill of over $7,000 a month and our annual budget of approximately $150,000. We receive no government support and our major source of revenue is from our members, especially those who sign up for our premium Custom I.D. account. Anyone who contributes $60 a year or more is eligible for the premium account.

All of our accounts, Standard or Premium, have a 4 hour limit per day. This allows our services to be more evenly distributed throughout our membership.

You must present yourself at our Helpdesk the Village Falls complex on U.S. 41 East, to make application for membership in NFN. You must present a picture I.D. for security purposes, complete and sign the application form, make a donation if you so desire, and pick up your installation disk and instructions on how to configure your computer to work with our server.

Our Helpdesk hours are 9:30 A.M. – 4:30 P.M. Mon.-Fri. and 9:30 A.M. – 1:00 P.M. Sat.

Directions to our office: 5035 E. Tamiami Trail (US 41) Naples, FL 34113

General Terms: Village Falls Commercial Condominiums are located on the north side of the East Trail just East of the Trail’s intersection with Rattlesnake Hammock across from the new Publix shopping area. Village Falls can be recognized by it’s tall peaked blue roof, the tallest structure in the area. NFN’s front entrance is accessed from the complex’s 1st floor center court area on the North side. From the parking lot on the east side of the building, next to Norm's Restaurant, proceed though the tunnel to center court area and look for the Naples Free-Net’s hanging directional sign.

Approaching the site from the West: Drive east on U.S. 41 (1.7 miles from Airport Rd at the Government Center). As you approach the Rattlesnake Hammock intersection, keep left and take the second left after the intersection. Make a U-turn and the Village Falls driveway will be the first one after making the turn. Proceed into the parking lot near Norm's Restaurant and find a parking place.

Approaching the site from the East: Drive west on U.S. 41 (4.2 miles from Collier Blvd, Route 951) Keep right as you approach the Rattlesnake Hammock intersection and turn in the Village Falls driveway. Proceed into the parking lot near Norm's Restaurant and find a parking place.

Approaching via I-75: Take exit #101 and go South ( 3.4miles) on Rte 951 to Rattlesnake Hammock and turn right. Proceed (7.2 miles) to U.S. 41 turn left and take the second left. Make a U-turn and the Village Falls driveway will be the first one after making the turn. Proceed into the parking lot near Norm's Restaurant and find a parking place.

Helpline Phone 417-1400

Access Line 417-1474

bmayer 2-12-04




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