Helpteam Procedures Manual
This reference guide is designed to assist NFN Helpteam members
understand the operational processes of the organization.
What is an Internship?
An internship is a non-compensated, supervised learning experience. It involves an agreement among the student, a faculty coordinator and an Naples Free Net supervisor to establish learning goals, determine work and/or service activities, and structure evaluation of the experience. Internships run at least 12 weeks in order to provide an opportunity for significant educational experience and evaluation related to the students major and concentration. Internships are offered in the following areas: Help Desk, Information Providers, Technical Support, Marketing, and Programming.
Purpose of Internships
Internships provide practical experience involving observed implementation of principles and practices.
For the student, an internship can provide: opportunities to apply various types of previously learned knowledge and skills in a practical environment; opportunities to acquire new knowledge and skills; experience that promotes self-confidence, maturity, responsibility and the development of interpersonal skills; preparation for an intelligent career choice; job experience which future employers require; opportunities to provide service to others.
For the sponsoring educational institution, an internship can provide: the ability for the student to perform work or research that is otherwise not feasible in an academic environment; an opportunity to allow current faculty to dedicate time to other imperative needs; exposure to new ideas from the world of practical application.
Typical Credit Equivalency
Most universities calculate credits based on the amount of time required for the course work. A general rule of thumb is that each college credit represents approximately 1 hour in class and 3 hours out of class.
When you have an intern working with you on a shift, your job becomes that of both teacher and supervisor. Talk with the student and get so you understand her or his project and then offer them appropriate guidance.
In most cases NFN Interns will be working on projects important for NFN. The better they understand us and what we are doing, the better job they can do for us.
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